30-Day Money-Back Guarantee – Shop with Complete Confidence
At Trump Legacy Box, your satisfaction is our top priority. We stand behind the quality of our premium display cases with a hassle-free 30-day money-back guarantee. If you're not completely satisfied with your purchase for any reason, we'll refund your money—no questions asked.
Full Refund
100% of your purchase price returned
30 Days
Full month to decide if it's right for you
No Questions
Simple, hassle-free return process
How to Return Your Trump Legacy Box
Contact Our Customer Support Team
Email us at [email protected] within 30 days of receiving your order. Provide your order number and let us know you'd like to initiate a return. Our team will respond within 24-48 hours with return instructions and a return authorization number.
Pack Your Item Securely
Place your Trump Legacy Box back in its original packaging with all included accessories, foam inserts, and certificates of authenticity. Use the original shipping box if possible, or pack the item securely in a sturdy box with adequate protective materials to prevent damage during transit.
Ship Your Return
Ship the package to the return address provided by our customer support team. We recommend using a trackable shipping method and purchasing insurance for high-value items. For defective or damaged items, we'll provide a prepaid return shipping label at no cost to you.
Receive Your Refund
Once we receive and inspect your returned item (typically within 5-7 business days), we'll process your refund to your original payment method. Depending on your bank or card issuer, the refund should appear in your account within 3-5 additional business days.
💡 Pro Tips for a Smooth Return
Follow these tips to ensure your return is processed quickly and efficiently:
- Keep your order confirmation email handy when contacting support
- Take photos of the item before shipping in case of shipping damage
- Use tracking and insurance for returns over $100 in value
- Allow 10-15 business days total for the complete return and refund process
- Contact us immediately if your item arrives damaged or defective
Return & Refund Timeline
Day 1-30: Return Window Open
You have 30 days from the delivery date to initiate a return. Contact us anytime during this period if you decide the Trump Legacy Box isn't right for you.
Within 24-48 Hours: Return Authorization
Our customer support team will send you return instructions and authorization within 1-2 business days of receiving your return request.
3-7 Days: Shipping Transit Time
Package your item securely and ship it to our return address. Transit time varies by shipping method and location, typically 3-7 business days within the United States.
5-7 Days: Inspection & Processing
Our team inspects the returned item to ensure it meets our return conditions. Once approved, we process your refund within 5-7 business days.
3-5 Days: Refund Appears in Account
After we issue the refund, your bank or card issuer needs 3-5 additional business days to post the credit to your account. Total time from return to refund: 10-15 business days.
Return Conditions & Requirements
Original Condition Required
Items must be returned unused, undamaged, and in their original condition. The display case should show no signs of wear, scratches, or modifications.
Complete Package
Returns must include all original components: display case, foam inserts, certificate of authenticity, packaging materials, and any bonus items received.
Original Packaging
Items should be returned in the original product packaging when possible. If the original box is damaged, use a comparable box with adequate protective materials.
30-Day Window
Return requests must be initiated within 30 calendar days from the delivery date shown on your tracking information. Returns requested after 30 days cannot be accepted.
Proof of Purchase
You'll need to provide your original order number or order confirmation email when initiating a return. This helps us process your refund quickly.
Return Authorization
All returns require prior authorization from our customer support team. Please contact us before shipping any items back to ensure proper processing.
⚠️ Items That Cannot Be Returned
For health, safety, and quality reasons, we cannot accept returns in the following situations:
- Items returned more than 30 days after delivery
- Display cases that have been engraved, personalized, or customized
- Items damaged due to misuse, accident, or normal wear after purchase
- Products returned without original packaging or missing components
- Items returned without prior return authorization from our team
- Commemorative tokens purchased separately (display case only eligible for return)
Special Return Situations
Damaged or Defective Items
If your Trump Legacy Box arrives damaged or has a manufacturing defect, we'll make it right immediately. Contact us within 7 days of delivery with photos showing the damage or defect. We'll provide one of the following solutions at no cost to you:
- Free Replacement: We'll ship a brand new Trump Legacy Box to you at no charge
- Full Refund: We'll issue a complete refund including original shipping costs
- Prepaid Return Label: No shipping costs for damaged/defective returns
- Priority Processing: Damaged item claims are processed within 24-48 hours
Wrong Item Received
If you receive the wrong item or an incorrect quantity, please contact us immediately. We'll arrange for the correct item to be shipped at no charge and provide a prepaid return label for the incorrect item. You won't be charged any fees for our shipping error.
Bundle Returns
If you purchased a bundle package (2x or 3x Legacy Boxes), all items in the bundle must be returned together to receive a full refund. Partial bundle returns may be subject to price adjustments based on single-unit pricing.
Gift Returns
Recipients of gift purchases can return items following the same 30-day return policy. The refund will be issued to the original purchaser's payment method. If you'd like the refund issued differently, please have the original purchaser contact us directly.
International Returns
International customers can return items within the same 30-day window. However, customers are responsible for international return shipping costs and any customs duties or fees. We recommend using a trackable international shipping method.
Return Shipping Information
Who Pays for Return Shipping?
Free Return Shipping: We cover return shipping costs in these situations:
- Item arrived damaged or defective
- Wrong item or quantity was shipped
- Manufacturing defect discovered within 30 days
- Item does not match the description on our website
Customer-Paid Return Shipping: You're responsible for return shipping in these cases:
- Change of mind or buyer's remorse
- Item no longer needed
- Ordering error on customer's part
- Any return not related to product defect or our shipping error
Recommended Shipping Methods
We recommend the following shipping carriers for returns:
- USPS Priority Mail: Cost-effective with tracking (3-5 business days)
- UPS Ground: Reliable tracking and insurance options (2-5 business days)
- FedEx Ground: Good for heavier packages with insurance (2-7 business days)
- Regional Carriers: May offer competitive rates in certain areas
Important: Always use a shipping method with tracking and consider purchasing shipping insurance for returns valued over $100. We cannot be responsible for returns lost in transit without tracking.
Return Address
Do not ship returns without first contacting us for a return authorization. Once approved, we'll provide the correct return shipping address. Unauthorized returns sent to our business address may not be processed.
Refund Processing & Payment
How Refunds Are Issued
All refunds are processed to your original payment method. We cannot issue refunds to different payment methods or accounts for security reasons. Refund amounts include:
- Product Cost: Full purchase price of the returned item(s)
- Original Shipping: Included only for defective/damaged items
- Sales Tax: Any applicable taxes paid will be refunded
What's Not Refundable
- Return shipping costs (except for defective/damaged items)
- Original outbound shipping costs (for change-of-mind returns)
- Customs duties or international fees (for international orders)
- Any gift wrapping or special packaging fees
Refund Timeline by Payment Method
Processing times vary depending on your payment method:
Credit/Debit Cards
Refunds typically appear within 3-5 business days after we process the return. Some banks may take up to 10 business days.
PayPal
PayPal refunds usually appear in your account within 24-48 hours after we process the return.
Bank Transfer
Bank transfers may take 5-10 business days to appear in your account depending on your financial institution.
Partial Refunds
In some situations, we may issue partial refunds:
- Item shows obvious signs of use beyond inspection
- Missing components or accessories (deduction based on replacement cost)
- Damaged packaging that affects resale value
- Returns initiated after 30 days but before 45 days (discretionary)
We'll always contact you before issuing a partial refund to explain the deduction and offer alternatives.
Frequently Asked Questions About Returns
How long do I have to return my Trump Legacy Box?
−You have 30 days from the date of delivery to initiate a return. Simply contact our customer support team at [email protected] within this timeframe to start your return process.
Do I need to provide a reason for my return?
−No. We offer a no-questions-asked return policy. If you're not completely satisfied with your Trump Legacy Box for any reason, you can return it within 30 days for a full refund.
How much does it cost to return my order?
−Return shipping is free for defective or damaged items. For standard returns due to buyer's remorse or preference, customers are responsible for return shipping costs. We recommend using a trackable shipping method.
When will I receive my refund?
−Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear in your account.
What condition does the item need to be in for a return?
−Items must be returned in their original condition with all original packaging, foam inserts, accessories, and certificates of authenticity included. The display case should be unused, undamaged, and in resalable condition.
Can I exchange my Legacy Box instead of getting a refund?
−Yes. If you received a damaged or defective item, we'll gladly exchange it for a new one at no additional cost. Contact our customer support team to arrange an exchange.
Are tokens included in the return?
−The Trump Legacy Box is a display case product. Any commemorative tokens must be purchased separately. Our return policy applies to the display case itself. If tokens were purchased as part of a bundle, the entire bundle must be returned together in original condition.
What if my Legacy Box arrives damaged?
−If your Trump Legacy Box arrives damaged, contact us immediately at [email protected] with photos of the damage. We'll arrange a free replacement or full refund, including return shipping costs, within 24-48 hours.
Can I return a gift someone gave me?
−Yes, gift recipients can return items following our standard 30-day return policy. The refund will be issued to the original purchaser's payment method. Please have the gift giver contact us if you'd like the refund handled differently.
What if I lost my order confirmation email?
−No problem. Contact our customer support team with your name and shipping address, and we'll locate your order in our system. We can resend your order confirmation email if needed.
Do you offer exchanges for different sizes or styles?
−The Trump Legacy Box comes in a standard size designed to fit most commemorative tokens. If you need a different configuration or bundle size, please return your current order and place a new order for the desired product.
Can I return items purchased on sale or with a discount?
−Yes, our 30-day return policy applies to all purchases regardless of sale pricing or promotional discounts. You'll receive a refund for the amount you actually paid.
Need Help with Your Return?
Our customer support team is here to assist you with any questions about returns, refunds, or exchanges. We respond to all inquiries within 24-48 hours.
Email Support
Response Time
Within 24-48 hours
Monday - Friday